Use our call connection number below
0843 2085 138
Calls from BT landlines are charged at 67p per minute. Calls from mobiles and other networks will cost more. This is a connection service and calls to the official 02 phone number will cost less from your network service provider.
Contact Phone Number (CPN) provides a quick and easy to use connection service at less than half the price of calling BT118. Dialling the number above means you are using one of our 09 phone numbers that will appear on your bill, this is not the number of the company to whom you are connecting. You will connect to the company you are dialling. If you find yourself in a queue or disconnected for any reason please call back on the number announced on your call. We also endeavour to provide as many other contact details and directions on this page as we can find for your convenience. Contact Phone Number is not associated, nor affiliated with the company but act simply as a cost effective call connection service.
Users of our service must be at least 18 years old and have the permission of the bill payer. See our Contact Phone Number terms.
02 Customer Services,Telefonica UK Limited Correspondence Department ,PO Box 202 ,Houghton Regis,LU6 9AG
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Can I ask for my call to be recorded?
A lot of call centers record calls for training and monitoring purposes and must legally let you know. If you want your call to be recorded so you can make sure your issue gets dealt with in the appropriate manner, you can ask. Normally a supervisor will take on the call and record it for you.
Should I ask for the name of the call agent?
In all good and courteous call centres, the call agents will offer their name at the beginning of the call. But if not, it’s good to ask so you can keep a record of who you’ve spoken to during the course of your query.
What are the opening times of contact centres?
This depends on the company. Generally,utility companies tend to be open during normal office hours, whereas larger corporate companies are open later into the evening, sometimes even 24hours. Contact Phone Number has details of call center opening times.
What should I do if my problem is not resolved on the call?
If you’re having difficulties resolving an issue over the phone, it is sometimes more effective to put your complaint or issue into writing or email . Some companies will insist on this in order to escalate your query.
What details will I need to give the call agent when I am connected?
If you have an account/reference/membership number, quote this early on in the call as this will allow the agent to bring your details up quickly. If not, details such as postcode, first line of address and full name should also allow them to bring up your details.
What is the best time to call Customer Services?
Many contact centres tend to be busy first thing in the morning and towards the end of the working day. To avoid queues, try to call outside of these times.